Shipping policy

Shipping Policy

At NYOUME, we aim to provide a smooth and reliable delivery experience for every order.

Shipping Destination

NYOUME currently ships within Canada only.

Processing Time

Orders are processed before shipment. Processing times may vary depending on product availability and order volume.

Once your order has been shipped, you will receive tracking information when available.

Estimated Delivery Time

Estimated delivery time is approximately 10–15 business days after shipment.

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier operations, customs procedures, weather conditions, peak periods, or other circumstances outside of NYOUME’s control.

Tracking

When tracking information is available, it will be sent to the email address provided at checkout.

Tracking updates may take some time to appear after the order has been shipped.

Shipping Delays

If your order experiences a delay, please allow additional time for the carrier to update the tracking information.

NYOUME is not responsible for delays caused by shipping carriers, customs, weather conditions, incorrect delivery information, or other circumstances outside of our control.

If your order appears significantly delayed, please contact us and we will review the shipment.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

NYOUME is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to inaccurate or incomplete information provided by the customer.

Please review your shipping details carefully before completing your order.

Lost or Missing Packages

If you believe your package has been lost, please contact NYOUME.

All lost-package claims are subject to investigation and verification. A refund or replacement is not automatically guaranteed and will only be considered once the claim has been reviewed and confirmed as eligible.

Multiple Packages

In some cases, items from the same order may be shipped separately and may arrive at different times.

Contact Us

If you have any questions regarding your shipment, please contact NYOUME through the contact information provided on our website.